Privacy Policy
Last Updated: July 20, 2026
Windowmatch LLC (“Windowmatch,” “we,” “us,” or “our”) respects your privacy and is
committed to explaining clearly how we collect, use, disclose, and protect your
information.
This Privacy Policy applies when you visit windowmatch.net, complete a questionnaire or matching form, communicate with us, request contractor matches, or otherwise use our website and related services collectively referred to as the “Services.”
Windowmatch operates a contractor-matching and lead-referral service. We help homeowners seeking window-related products or services connect with a limited number of participating window contractors. Windowmatch may receive compensation from participating contractors in connection with leads, referrals, appointments, or completed projects.
By using the Services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Information You Provide
We may collect information that you voluntarily provide through our website, questionnaires, forms, emails, phone calls, text messages, or other communications.
This information may include:
Your name
Email address
Telephone number
Street address, city, county, or ZIP code
Property or home type
Information about your window project
The approximate number of windows involved
Your reasons for considering window replacement
Project timing or purchasing timeline
Budget or financing preferences, when requested
Product, material, installation, or contractor preferences
Answers submitted through our matching questionnaire
Communications you have with WindowMatch
Feedback about a contractor, appointment, estimate, or completed project
Please do not provide sensitive information that we have not specifically requested, such as Social Security numbers, financial account information, medical information, government identification numbers, or account passwords.
Information Collected Automatically
When you visit or interact with our website, we and our service providers may automatically collect certain technical and usage information, including:
Internet Protocol Address
Browser and devise type
Operating system
Approximate location derived from an IP address
Referring website or advertisement
Pages viewed
Links or buttons selected
Date and time of visits
Time spent on pages
Questionnaire starts, progress, and completions
Cookie identifieers and similar technology
Advertising campaign and referral-source information
We may use cookies, pixels, analytics services, and similar technologies to operate the website, understand how visitors use it, measure advertising performance, prevent fraud, and improve the Services.
Information Received from Contractors and Service Providers
We may receive information from participating contractors about the status and outcome of a referral, including whether:
The contractor contacted you
An appointment was scheduled
An appointment occurred
An estimate was provided
A project was purchased
A project was canceled or completed
You requested not to be contacted
The contractor was unable to serve your project
We may also receive information from website, form-processing, analytics, advertising, communication, and cloud-storage providers used to operate the Services.
How We Use Information
We may use collected information to:
Review and evaluate your project
Determine whether participating contractors may be suitable for your needs
Match you with up to two participating contractors
Share your contact and project information with your selected matches
Communicate with you about your request
Confirm or clarify information you submitted
Introduce you to participating contractors
Monitor the status or quality of a referral
Request feedback about your experience
Respond to questions and customer-service requests
Operate, maintain, secure, and improve the website
Analyze website and questionnaire performance
Measure advertising and marketing results
Prevent fraud, abuse, or unauthorized activity
Maintain business and accounting records
Resolve disputes and enforce our agreements
Comply with legal and regulatory obligations
Protect the rights, safety, and property of Windowmatch, our users, contractors, and others
We may also use aggregated or deidentified information that cannot reasonably identify you for research, analysis, reporting, and business-improvement purposes.
Paid Contractor Referrals and Disclosure of
Your Information
Windowmatch is a commercial contractor-matching and lead-referral service.
When you request contractor matches, you direct and authorize Windowmatch to use your submitted information to evaluate your project and share relevant contact and project information with no more than two participating contractors selected for your request, unless you later ask for or separately agree to additional matches.
The information shared may include:
Your name
Telephone number
Email address
Service address or ZIP code
Home and property information
Project details
Questionnaire answers
Timing, product, installation, and budget preferences
Other information reasonable needed for the contractor to evaluate and respond to your request
Participating contractors may contact you by telephone, text message, or email regarding the window products or services you requested.
Our Financial Relationship With Contractors
Windowmatch may charge or receive compensation from participating contractors for:
Receiving or accepting a lead
A referral or introduction
A scheduled appointment
A completed appointment
A signed contract
A completed sale or project
Other agreed referral or marketing services
This means that our disclosure of information to participating contractors occurs as part of a commercial relationship. Depending on the terminology used under applicable law, this disclosure could be characterized as a sale, sharing, referral, or transfer of personal information for value.
Windowmatch does not place your information on an unrestricted lead marketplace or distribute a single matching request to a large network of contractors. Our standard practice is to limit each request to one or two selected contractors.
We do not sell your personal information to unrelated data brokers or place it on general-purpose mailing lists.
Participating Contractors Are Independent Businesses
Participating contractors are independent businesses and are not employees, agents, subsidiaries, or representatives of Windowmatch.
Once your information has been disclosed to a contractor at your request, that contractor may collect, store, use, and retain your information under its own privacy practices and legal obligations. Windowmatch does not control every aspect of a contractor’s systems, communications, or data-retention practices.
You should review a contractor’s privacy policy or contact the contractor directly with questions about its use of your information.
Windowmatch does not authorize participating contractors to resell your information or distribute it to unrelated third parties for purposes unrelated to your requested window project.
Other Circumstances in Which We May Disclose
Information
In addition to participating contractors, we may disclose information to the following categories of recipients.
Service Providers
We may use third-party providers to help us operate the Services, including providers of:
Website hosting and design
Online forms and questionnaires
Cloud storage
Email and communication services
Analytics and website measurement
Advertising and conversion tracking
Customer relationship management
Accounting and payment processing
Data security and fraud prevention
Professional, legal, and technical services
These providers may access information as reasonably necessary to perform services for Windowmatch.
Our providers may include platforms such as Framer, Typeform, Google Workspace, Google Sheets, Google Analytics, and other services we use now or in the future.
Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable law, legal process, or a government request
Respond to a subpoena, court order, or regulatory inquiry
Investigate fraud, security incidents, or unlawful activity
Enforce our agreements or policies
Protect the rights, property, or safety of Windowmatch or others
Establish, exercise, or defend legal claims
Business Transactions
Information may be disclosed or transferred in connection with a proposed or completed merger, acquisition, financing, reorganization, sale of assets, change in ownership, bankruptcy, or similar business transaction.
Any successor receiving personal information would remain subject to this Privacy Policy unless you are notified of a material change.
Communications
When you submit a contractor-matching request, Windowmatch may contact you to confirm your information, discuss your project, provide updates, introduce a contractor, request feedback, or otherwise respond to your request.
The participating contractors with whom your information is shared may also contact you regarding your project.
You may request that Windowmatch stop sending promotional emails by using an unsubscribe option included in the message or by contacting us. You may request that text messages stop by replying STOP when that option is available.
Requests directed to Windowmatch do not automatically withdraw consent from a contractor that has already received your information. You may need to contact that contractor separately.
Service-related or legally required communications may continue when reasonably necessary, even after you opt out of promotional communications.
Cookies and Analytics
We may use cookies and similar technologies to:
Enable website functionality
Remember preferences
Understand website traffic
Identify technical problems
Measure questionnaire completion
Determine which advertisements or websites brought visitors to Windowmatch
Measure conversions and marketing performance
Improve website content and usability
Your browser may allow you to block or delete cookies. Blocking certain cookies may affect the operation or measurement of the website.
Third-party analytics and advertising services may process information under their own privacy policies.
Data Retention
We retain personal information for as long as reasonably necessary to:
Provide the Services
Manage contractor matches and referrals
Communicate with you
Maintain referral, consent, business, tax, and accounting records
Measure performance
Resolve disputes
Prevent fraud or abuse
Enforce agreements
Comply with legal obligations
Retention periods may vary depending on the type of information and the reason it was collected.
When information is no longer reasonably needed, we may delete, anonymize, or securely dispose of it, subject to applicable legal, accounting, backup, and recordkeeping requirements.
Data Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, email system, cloud-storage platform, or electronic database can be guaranteed to be completely secure. You provide information through the Services at your own risk.
If we discover a security incident involving information for which notice is legally required, we will provide notifications in accordance with applicable law.
Your Choices and Requests
You may contact Windowmatch to request that we:
Provide information about the personal information we maintain about you
Correct inaccurate contact or project information
Delete certain information
Stop using your information for future contractor matching
Stop certain communications
Explain which contractors received your information
We may need to verify your identity before processing a request.
We may retain or decline to delete certain information when reasonably necessary to comply with law, maintain financial or business records, document consent, prevent fraud, complete a requested transaction, resolve disputes, or establish or defend legal claims.
A request to delete information from Windowmatch’s records may not delete information already received and independently retained by a participating contractor. You may contact that contractor directly regarding its records.
To submit a privacy request, contact us using the information in Section 14.
Withdrawing a Matching Request
You may withdraw a matching request by contacting us as soon as possible.
When we receive the request before information has been shared, we will make reasonable efforts not to provide it to a contractor.
Once information has already been provided to a participating contractor, we cannot guarantee that the contractor will delete its copy or stop all communications based solely on a request sent to Windowmatch. You should also notify the contractor directly.
Children's Privacy
The Services are intended for adults seeking information about home-improvement projects and are not directed to children under 18.
We do not knowingly collect personal information from children under 18. If we learn that information was collected from a child under 18, we will take reasonable steps to delete it.
External Websites
The website may contain links to contractor websites, social media platforms, or other third-party websites.
Windowmatch is not responsible for the content, security, or privacy practices of third-party websites. Visiting a third-party website is subject to that website’s own terms and privacy policy.
Contact Us
Questions, concerns, or requests regarding this Privacy Policy may be directed to:
Windowmatch LLC
Email: privacy@windowmatch.net
Website: windowmatch.net
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our Services, business practices, technologies, or legal obligations.
When we make changes, we will post the updated policy on the website and revise the “Last Updated” date. Material changes may also be communicated through the website or another reasonable method.
Your continued use of the Services after an updated policy becomes effective indicates your acknowledgment of the revised policy.
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